The importance of testing is undisputed in the world of development with little doubt that testing functionality, happy and unhappy paths of user flows, and front-end display is vital to any development work. However, what is tested and to what limits, is seemingly less well understood.
Failure may seem like a strange place to start when writing about service design, but if you know why something failed, you can improve it.
The Google Design Sprint is the latest thinking in tackling a customer experience or challenge. It’s a unique 3-5 day process invented by the team at Google Ventures (GV) to solve tough problems or evolve an idea within a short space of time – within 3-5 days!