Our passionate and professional team of digital creatives and technologists make WPNC the perfect partner to help you craft and shape a new digital experience, or significantly improve an existing one.
UX research and data analysis
We’ve been advocates of user centred design for many years and it informs everything we deliver.
Working with you and your users, we get to the root of user needs and behaviour, combining this with creativity and technology to create exceptional digital experiences.
We are experienced at developing user research strategies and carrying out the activities that generate the insight needed to meet your project goals through:
- Data analysis and tracking
- Quantitative research
- User interviews and testing
- User workshops
We deliver the full suite of user experience activities to meet your objectives including:
- Co-creation workshops and ideation
- User journey mapping
- Information architecture
- Content audits and strategy
- Rapid prototyping and user testing
See our work in action here.
UI and visual design
We create beautiful and engaging interfaces.
Our talented digital design team work with you to bring your brand to life online and create interactions that enhance the user experience.
We then make sure to translate this work into reusable design systems to support future development.
We have in-house animation specialists, alongside art directors and copywriters on hand to support where needed.
See our work in action here.
Technology and build
We have a rich history of developing technically sound and secure solutions, from optimised donation journeys and ecommerce platforms through to complex CMS websites and Alexa skills.
Our core technology skill-set is Umbraco, ASP.NET, C#, MS SQL, React, Progressive Web Apps, node.js and JSON. For transactional websites and sensitive information, we are also fully PCI-compliant and GDPR compliant.
Our developers have extensive experience of integrating with a wide variety of payment gateways (including Braintree, Stripe and Worldpay), CRM systems (such as Raisers Edge, Thank Q, Progress, CARE and Salesforce), email marketing tools (including Adestra, Dotmailer, Marketing Cloud and Mandrill), and other applications & APIs. We are also technical partners with Amazon UK for Alexa voice skills and GoCardless for Direct Debits.
Hosting and support
Our hosting and support service has been deemed as “excellent” by our clients. We host a variety of sites from high traffic microsites to complex e-commerce and transactional sites.
We believe in long-term partnerships with our clients and our in-house team can offer you different levels of hosting and support depending on your requirements. Our enterprise level private cloud or our scalable serverless cloud hosting solutions on AWS or Google Cloud can offer you the flexibility and peace of mind that you need. We pride ourselves on providing an excellent support service to our clients. No matter how big or small a piece of work is, we believe that you should be given the best possible levels of support, making sure we are responding to you quickly and accurately. Our support development team always emphasises future-proofing, making sure that the work that is done is robust and long-lasting.
NPD and service design
We work with you to create new products and services, and transform and improve existing ones, through our insight driven approach.
Whatever service you are looking to design or improve, we will first work with you to understand your customers’ needs and touchpoints.
Using service design techniques such as:
- Stakeholder engagement and culture change
- Co-creation and ideation
- Journey maps and blueprints
- Rapid prototyping and testing
we will support you with the design and development of services to exceed your customer’s expectations.
Digital fundraising products
WPNC has an in-house dedicated product studio, which specialises in creating best-in-class digital products primarily for the charity sector. We have a particular focus on transactional technologies.
goDonate™ is our next generation donation platform that powers the online donation experience for many leading charities looking to maximise their online income, and provides a frictionless donation experience for their supporters. View more information on our goDonate website.
Our tribute fund product inMem™ enables charities to offer their supporters a fully branded online tribute fund and event fundraising website with a delightful creative and user experience. Read more about inMem here.