Just over a decade ago, consumer payments were revolutionised by the launch of contactless cards. Their 2007 introduction followed hot on the heels of the advent of Chip and PIN technology, and before that (albeit as far back as the Eighties) came Switch, now better known as Direct Debit cards.
WWF-UK has launched an online tribute fund website where people can create a page in memory of relatives and friends, while also raising funds for the conservation charity.
When native mobile apps first came to market, people couldn’t get enough of them. It changed the way consumers interact with their mobile devices and with brands. The recent trend, however, shows that people are turning away from apps.
Failure may seem like a strange place to start when writing about service design, but if you know why something failed, you can improve it.
There are now 50 billion voice searches per month and this is expected to grow to 200 billion by 2020. Voice search is big. Amazon, Apple and Google are all fighting for this space with Amazon taking the market share so far with home devices.
The Google Design Sprint is the latest thinking in tackling a customer experience or challenge. It’s a unique 3-5 day process invented by the team at Google Ventures (GV) to solve tough problems or evolve an idea within a short space of time – within 3-5 days!